FAQS

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Q: What payment methods do you accept?

A: We currently only accept PayPal

Q: What shipping method do you use?

A: We use airMail and offer either express or FREE standard shipping

Q: Can I track my order?

A: Yes! Our service is fully traceable on websites

Q: Where do you ship to?

A: We ship worldwide

Q: Do you charge tax?

A: No we do not charge tax on our products

Q: What should I do if I change my mind once I’ve received my purchase?

A: Please contact us at the email address below or by the Contact Us button on this website. We are happy to accept products back providing they are in their original packaging and unworn and undamaged. Please note that you will be responsible for return shipping costs and that we must receive the product before we can refund you.

Q: What should I do if my purchase is faulty?

A: Please contact us at the email address below or by the Contact Us button on this website, telling us what the issue is and enclosing a photo of the fault or damage. Please be assured that we will accept full responsibility for any errors or issues that are our fault.

Q: What should I do if my purchase doesn’t fit?

A: Please contact us at the email address below or by the Contact Us button on this website. We do ask that you check measurements carefully before purchase so we will deal with this on a case by case basis. As noted in the listings, garments are measured by hand, so please allow for a possible small difference to the chart.

Got any other questions that we haven’t covered here? Just drop us an email and we’ll get back to you as quickly as possible!


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1. HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

3. MY TRACKING NUMBER ISN’T WORKING

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

4. I NEED HELP WITH A LATE ORDER

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact our team, we are happy to assist.

5. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept Visa, Mastercard as well as Paypal.

6. WHEN WILL MY CARD BE CHARGED?

Just after your order has been successfully placed.

7. HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.